Sizing
What size should I order?
We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.
We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that dress you're lusting after, just drop us a line at info@wynnriver.com and we will try to provide any information you need to make your decision!
Ordering
What payment options do you accept?
We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal and Sezzle. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.
Will I be charged sales tax on my order?
Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.
How do I apply a gift card code or a promo code at checkout?
At checkout, go to your order summary and enter your code in the text box that says "Discount Code".
Can I use promo codes with the purchase of already discounted items or sale items?
Promo codes and offers cannot be combined with already discounted items or sale items.
Can I use promo codes and/or discounts with gift card purchases?
Discounts and promo codes cannot be used for the purchase of a gift card.
Was I charged twice?
We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.
To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!
I get an error message when I enter my shipping and billing addresses. What’s going on?
Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!
My order won't go through. What should I do?
You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!
If you continue to receive error messages, please send an email to info@wynnriver.com
I need to change something on my order. How can I do that?
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! The Wynn River LLC girls are always trying to beat their records, which means they pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.
Where is my order confirmation?
Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add to your safe sender list.
Shipping
When will my order ship?
Please see our Shipping & Returns section for more details.
Pick Up In-Store
When can I pick up my order?
Standard Orders
We need 1 business day to process and complete in stock orders, but don't worry! You'll receive an email notification as soon as it's ready to go home with you!
I accidentally selected "Local Pick-Up". Can I change this to ship to my address?
Please contact customer service as soon as possible to make changes to your order! We'll do our best to get your goodies to you as soon as we can!
Returns
How long does it take to process my return?
Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. A sparkling, ready-to-be-spent gift card will be issued via email to the address used to place the original order.
Can I return or exchange items that were purchased on sale?
All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!
Can I return or exchange monogrammed items?
Regretfully, we cannot remove monograms from products. Because initials are somewhat unique to individuals, we are unable to accept returns or exchanges for monogrammed items.
I returned an item and have not received my gift card code yet! What do I do?
If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email at info@wynnriver.com Keep in mind that sometimes the email may filter into your junk or spam folder! Make sure “Wynn River LLC” is added to your address book to avoid this happening! Also, note that the email sent out by the Returns Department with your gift card code is sent to the email that was used when ordering.
General
Do you have any store locations?
Yeah, girl… it’s your couch! (Or your beach towel… or the subway… or the elliptical!) We’re an online-only boutique, which means you can shop with us 24/7! Go ahead, get your shop on!
Prop 65
If there is one thing we love, it's our customers! We want to ensure that you always have all of the information you need to make informed decisions before you submit your order. Without further ado, we present you with Prop 65!
California's Proposition 65 allows for all consumers who reside in the state of California to be provided with warnings for products that contain any chemicals that, when exposed to people above a certain level, are known to cause cancer and birth defects or any other reproductive harm.
WARNING: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
In posting this warning, our goal is to inform you that one or more of the chemicals listed in Prop 65 may be present in our products. This does not necessarily mean you are at risk, but as part of our commit-Mint to customer service, we want to keep you in the loop.
Customizations
Which items can I monogram?
Only certain items can be monogrammed.
Can I purchase an item without a monogram?
All products that offer monogram can be purchased as blanks. Simply skip the monogram information step and proceed as a standard order!
How much does adding a monogram cost?
Monogram costs may vary. The additional cost to monogram a product will be listed on its product detail page.
How will my initials display on my monogrammed product?
The standard personalization style we suggest is a 3-letter monogram with the middle letter representing the last name and being larger in size. The space to the left of the last name initial holds the initial for the first name, the space to the right holds the initial for the middle name.
